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Improve your customer experience and contact center operations with these resources, including professional white papers, in-depth executive briefs and on-demand videos.
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CHICAGO, July 24, 2018 (GLOBE NEWSWIRE) — Greyhound, the largest provider of intercity bus transportation in North America, has named independent customer experience agency. and post-travel intera.
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Converting the traveller is always a challenge but EyeforTravel’s latest report has some useful advice
China’s Hainan Airlines won four categories at the regional World Travel Awards on a night. Hong Kong-based airline Cathay.
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We’ve got dozens of hot-topic, interactive breakouts at #CX18. Listen, learn & share with customer experience industry leaders, experts & peers.
Cathay Pacific Airways on Tuesday announced “we stand ready to help” on social media after travel plans were thrown into disarray when tickets bought through Peya Travel – an agency specialising in fl.
This article is third in a three-part series on the past and future of CX with a focus on role of technology in customer. Beyond tradition industries like travel, hospitality and business services,
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Detailed airline survey of the widest economy seats to compare who has the most legroom and recline, by Vijay Verghese, Smart Travel Asia and Dancing Wolf Media.
CX technology and services company MaritzCX says Australian businesses are behind their global counterparts when it comes to maturity in the customer experience (CX) space. The release: Australian and.
The winners have been unveiled at World Travel Awards Asia & Australasia Gala Ceremony. Asia’s Leading Airline – Business.
Meanwhile, 73 percent are striving to improve CX through technology that optimises agent performance and delivers a more cust.
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Asia and Australasia’s finest travel brands have been unveiled at World Travel. Airline – Business Class” and “Asia’s Lead.
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HGS provides a full suite of business process management (BPM) services from traditional voice contact center services and transformational DigiCX services that are unifying customer engagement to platform-based, backoffice services and digital marketing solutions.
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A phase I study showed that CX-4945 achieved clinical benefit as a single agent CK2 inhibitor, demonstrating stable disease and extended duration of treatment in several patients. A combination of CX-.
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Asia Pacific is the world’s largest travel market, projected to grow to USD $500 billion. on by many of the world’s most future-focused marketers / strategists / CX / innovation / product and insig.
The quickest way to get to Japan via South Africa is either on Emirates (20 hours, Joburg to Tokyo via Dubai) or Cathay Pacif.
The path to sustainable growth is customer acquisition (Part 2) This is a continuation of Tyron Sharnock’s article on customer loyalty and how it has long been regarded as.
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Global carriers have flocked to India, lured by a domestic travel boom and what’s expected to be the. They have landed oth.
The travel industry’s "early bird" sales for next year are under way with one agent offering return flights to London. The.
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In my quest for new ideas and tools that could help differentiate customer experience (CX), I came across MURAL. Another d.
Other Australasian winners: Best Airport:: Sydney International Airport Best Lounge: Etihad Premium Lounge, Melbourne Best Cr.